Frequently Asked Questions

Everything you need to know about our exquisite collections and services.

How do I know the gold jewelry is authentic?

All Malahi Gold Trading pieces are hallmarked and come with an official certificate of authenticity, ensuring the purity and weight of the metal as described.

What are your shipping times and costs?

We offer secure, insured shipping on all orders. Domestic delivery typically takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.

Can I return or exchange a piece of jewelry?

Yes, we offer a 14-day return policy for items in their original, unworn condition with all security tags intact. Please note that custom-made or engraved items are final sale.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and secure bank transfers for high-value transactions.

Do you offer resizing or repair services?

We provide professional resizing for most rings and a 12-month warranty against manufacturing defects. Simply contact our support team to initiate a service request.

How should I care for my gold jewelry?

To maintain its luster, clean your jewelry with a soft cloth and mild soapy water. Avoid contact with harsh chemicals, perfumes, or chlorine, and store each piece separately to prevent scratching.